![]() ![]() *** - is a forward thinking company that sells a wide range of gear for triathletes, runners, swimmers and cyclists. This reduced the manual intervention to zero and reduced customer service calls by 80%! With our Real Time system, there was no need for customer service to contact customers who placed orders for out of stock items. Once the order is placed, the system automatically forwards the order data to the suppliers. Orders are only allowed to be placed for in stock items. ![]() We implemented a supply inventory availability feed to keep the inventory constantly updated. Our Solution - We automated their inventory system by customizing the Real-Time system to monitor their inventory and their supplier’s inventory. As you can imagine, this took up an incredible amount of time. If the item was in stock, they would have to send Purchase Orders to every supplier to fulfill the orders. They were relying on a manual order process when an order was placed, they had to check to see if an item was in stock before they could fulfill the order. The Problem - With such a vast inventory and variety of warehouses and suppliers, keeping track of inventory was a major issue. They keep stock in their own warehouse as well as relying on drop shippers for additional items. *** - Official Costumes is a large e-retailer with 11 websites. Our Solution - We simply built a shipping method blocker to block the USPS option if the order is over $14.99. If they could figure out a way to prevent customers from choosing UPS for the small items, it would really improve their bottom line. Fun to Collect wanted to use USPS as the default shipping method for small, light items and UPS for larger, heavier items. The Problem - With an inventory of over 18,000 items, you can imagine the wide range of sizes and weights that have to be considered when setting up the shipping methods. *** - Fun To Collect is a store specializing in a huge selection of collectable items, gifts, costumes and party supplies. Our system also allows for the custom labels and cards that accompany the flowers to be printed out automatically. ![]() Every night, this information is released in a file and distributed to the appropriate drop shippers. If it is an advance order, the system will mark it as “pending” for a future ship date. We built a system to analyze the orders to decide which drop shipper to send the order to. Making sure the orders were categorized properly and sent to the proper location was quite a chore. It’s also common for orders to be placed in advance with a specific arrival date for birthdays, anniversaries, etc. This is to ensure their customers receive the freshest bouquets shipped with minimal transit time. Further complicating things is the fact that California Blooms utilizes drop shippers. Shipping fragile, climate sensitive roses is not an easy thing to do - orders must ship FedEx next day air and have an order cut off time. They partner with family owned growers and ship hand selected fresh roses from the farm to the doorstep in 24 hours. California Blooms is a family owned and operated company based in California that sells boutique roses grown in Central California. ![]()
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